Electronics Shop

COVID – 19 Operations Information

Electronics Shop COVID-19 Operations SOP

This document outlines processes and procedures to ensure staff and user safety while operating during the COVID-19 pandemic.

Facility Access:

  • Every client/ visitor must have a scheduled appointment to enter the Electronics Shop. The appointments are made through the website.
  • Each client/ visitor shall read the COVID-19 symptoms to see if they may apply.
  • Upon arriving to the Electronics Shop on the day and time of your scheduled appointment please read the posters outside the Electronics Shop. 
  • Each visitor shall wear a mask, and gloves when entering the Glassblowing Shop and the respective Electronics Shop staff will as well.
  • All clients and visitors shall make themselves aware of the other Electronics Shop staff and try to maintain a 2M physical distance whenever possible.
  • When the situation requires a physical distance closer than 2M the Electronics Shop staff shall put on an additional face shield first. Maintain the greatest physical distance possible at all times. 
  • Avoid touching anything unless required.
  • Follow up visits will require another appointment.
  • Clients/ Customers/ Faculty and other Chemistry staff shall only be admitted inside the Electronics Shop by an appointment.

Submitting Work and Work Request Forms:

  • All work requests must be submitted electronically via email to the manager. The forms are available on the Electronics Shop website. https://www.chemistry.utoronto.ca/technical-services/electronics-shop.
  • Please email the completed Work request Form to ja.ford@utoronto.ca
  • Clients submitting material, damaged equipment and or parts will be done using a non-contact curb side drop off. Please make an appointment for the drop off. All equipment/ material or and or parts submitted shall be disinfected where possible before submitting.
  • To check on the status of an existing work request please email: ja.ford@utoronto.ca
  • Picking up of completed jobs or equipment shall be done using the same non-contact curbside system. Please make an appointment.

The Chemistry Electronics services are essential for the maintenance and operation of the scientific laboratory equipment located in Lash Miller and Davenport buildings. Its strategic location provides for integrity in lab infrastructure and repairs in a time and cost effective manner. It assures continuity in utilization of  million dollars equipment investments for up to 20 years beyond vendor support contracts.

Electronics Services portfolio:

  • Electronics Design and Manufacturing
  • Laboratory equipment repair and modifications
  • Computer hardware and sofftware
  • Audio and Visual equipment troubleshooting
  • Consultations and training

Work Order Form (PDF)


Electronics Shop Specialists

Name Position Email
John Ford Manager ja.ford@utoronto.ca


Information for Customers

We welcome all customers with electronics needs - internal to the Chemistry Department, external Departments at the University of Toronto and other Academic Institutions and external businesses. We charge hourly rates and materials for the services offered. Customers can obtain current service rates and work order forms by contacting us.


Facility Policies

  1. A signed work order has to be completed by the customer to initiate a service request. It is responsibility of the customer to complete accurately on the work order the following information
    • Customer contact information
    • Description of the request including a description of the work required. This may include the make and model/ serial number of any equipment, drawings/ sketches and or photos.
    • Payment information
    • Authorization Signature
  2. Accepted payment methods are U of T FIS numbers, Credit Card and Direct Invoicing in some cases.
  3. If paying by Credit Card:
    • Full payment is required before picking up the repaired equipment and or completed work
  4. We cannot store equipment for extended periods (more than 1 week) while waiting for customers decisions on whether to proceed with any repairs. Customers will be asked to pick up their equipment or parts until they finalize a decision.
  5. All work requests will be charged a labour charge when the job is started. The billing intervals are 15 minutes. All parts, material and supplies used will be added to the signed work request and charged accordingly. There are no guarantees of success with any type of repairs until a proper assessment has taken place, the customer will be notified of the chances of success for the repair.